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Shipping
Normally, MyElectronics ships within 24 hours.
Within the Netherlands with UPS or DPD. Within Europe UPS, DPD or FedEx. The rest of the world is with FedEx. Deliveries outside The Netherlands are always according to Incoterms DAP.
The shipping costs are also stated on the shopping cart page:
|
For the Netherlands with UPS or DPD |
>€25 = FREE shipping! |
ships within 24 hrs |
|
For Europe zone 1 with UPS, FedEx or DPD |
€ 12,00 ex. VAT |
1-4 business days |
| For Europe zone 2 with FedEx or UPS |
€ 19,00 ex. VAT |
2-4 business days |
|
For USA & Canada with FedEx Economy |
€ 19,00 |
4-7 business days |
|
For USA & Canada with FedEx Priority |
€ 39,00 |
2-4 business days |
|
For Australia, NZ, Oceania |
€ 49,00* |
5-10 business days |
|
Rest of the World with FedEx |
€ 39,00* |
2-7 business days |
* Because of its weight/volume the Mac Studio has a surcharge for APAC countries because of the high fuel surcharge FedEx is charging.
Consumer Right of withdrawal
If you as a consumer wish to return items delivered by MyElectronics, you can request an RMA number (Return Merchandise Authorization) by email. With this RMA number, you can return the delivered items within 14 working days after receipt of the delivered items in the original packaging, sending a copy of the relevant invoice or packing slip and preferably stating the reason for return. You must bear the costs for the return shipment yourself.
If you as a business customer order online from MyElectronics, the Consumer Right of Withdrawal is expressly excluded. In consultation, we allow the return of delivered items in most cases. You can request an RMA number (Return Merchandise Authorization) by email. With this RMA number, you can return the delivered items within 14 working days after receipt of the delivered items in the original packaging, sending a copy of the relevant invoice or packing slip and preferably stating the reason for return. You must bear the costs for the return shipment yourself. The criterion for the distinction between Consumers and Business orders is the name on the invoice. If you enter the company name for the invoice, this is a business order.
If the items are unused and have been returned correctly and on time, MyElectronics will refund you the price paid as soon as possible, but no later than 14 days after receipt of the items.
If the items delivered by MyElectronics are not returned within the "trial period" of 14 working days, the items will be considered accepted by you without any objection.
The following are excluded from the return right:
- Batteries and accumulators;
- (Articles with) software;
- Floppy disks, CDs, DVDs and other media;
- Consumables such as cartridges and the like;
- Especially/Custom built systems/computers
Return of items is for your account and risk. It is advisable to request proof of shipment for returns.
Warranty
MyElectronics guarantees the quality of the articles it supplies for 12 months after delivery and within the EU in accordance with the legal terms/conditions.
Warranty claims can only be submitted to MyElectronics in writing within 14 days after discovery of the defect, with a short description of the defect and a copy of the invoice. This guarantee means that if the conditions are met, MyElectronics repairs or replaces the item (at MyElectronics's option) without having to pay the costs thereof.
However, this guarantee does not include any additional costs, such as necessary (structural work, etc.) provisions made in the context of the repair or replacement.
This warranty does not apply if:
- You have made changes to the item or device and/or a possible warranty seal has been broken
- Defects are caused by incorrect or improper use, such as non-observance of the accompanying instructions;
- The defect was caused by intent or gross negligence;
- In case of external calamities, such as lightning, power outages, natural disasters, etc .;
- MyElectronics was not (timely) given the opportunity to investigate the complaint and possibly repair the defect.